Wednesday, June 16, 2010

Success!! Patient's patience pays properly!!

We have been working with a long-term patient who was having "issues" with her glasses. After a few try's, she's got a cool pair of glasses and is getting lots of compliments!! Her email is below:

Hi there,

I know I was a pain this time around with my glasses selection. I am happy to report that after changing out the frame (note my record) that these glasses are much better with the brown/green temples. The Black frame that I had selected with the clear and black temples let in too much light from the side and that was what was bothering me. Lesson learned!

Thanks for working with me to get a good solution. I have referred a friend to your office xxxxx don’t know when she will come but she wanted to know where I got my glasses and so I told her!

Thanks again have a great summer – see you next year!

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